Returns & Refund Policy
Your purchases are covered by Pakecom Buyer Protection. This policy explains when you can request a refund or return and how the process works.
Eligibility
You may request a refund while an order is paid but not yet completed, or shortly after delivery, if the item was not received, arrived damaged, was not as described, or the quantity was wrong.
How to request
Open the order from your Orders page and choose “Request a refund”. Select a reason, describe the issue and attach evidence (photos, documents). You can also open a formal dispute for mediation.
Supplier response
The supplier is notified and can respond, propose a resolution, or approve the request. Many issues are resolved directly between buyer and supplier at this stage.
Review & resolution
If needed, the Pakecom team reviews the case and decides a full or partial refund, or upholds the order. Decisions consider the evidence from both sides.
Refund method & timing
Approved refunds are returned to the original payment method. Card and PayPal refunds typically post within 5–10 business days; the vendor’s ledger is adjusted for any refunded amount.
Non-refundable cases
Custom-manufactured goods, correctly delivered orders matching their description, and buyer’s-remorse cancellations after production may not be eligible, subject to the supplier’s stated terms.
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